Austin, TX/Healthcare operations

Northstar Health

Track company initiatives from portfolio priorities down to project execution and task movement.

Projects

6

Team

42

Due soon

9

Company Overview

Active projects

Care Ops Command Center

Unify intake, staffing signals, escalations, and SLA reporting for regional clinics.

On track
Mira ChenJun 18
Progress72%

Patient Portal Migration

Move appointment, billing, and message workflows into the new member experience.

At risk
Jon BellJul 02
Progress48%

Vendor Risk Refresh

Refresh evidence, contracts, and exception tracking for strategic suppliers.

On track
Nadia VosJun 28
Progress81%

Selected Project

Care Ops Command Center

Unify intake, staffing signals, escalations, and SLA reporting for regional clinics.

Tasks

5

Done

1

Critical

1

Backlog

1
bp-104High
Normalize clinic intake taxonomy

Map legacy request types into the new care ops model.

DataOps
ALMay 30

In progress

2
bp-118Critical
Build staffing pressure score

Blend shift coverage, acuity, and open escalations.

Analytics
MCJun 04
bp-126Medium
Regional director briefing view

Create a dense executive summary for daily standup.

Design
JWJun 07

Review

1
bp-132High
Escalation handoff QA

Validate routing and ownership for urgent care exceptions.

QA
NVJun 10

Done

1
bp-141Low
Daily SLA export

Publish CSV and dashboard feed for service managers.

Reporting
ALJun 12